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Return requests must be made within 7 business days of delivery. Items must remain unworn and in their original condition. All returns and exchanges are coordinated manually.
Initiate return or exchange by contacting us via email (support@roonwals.com) or WhatsApp.
Our team will manually review your request and share return instructions.
Secure items in original packaging and dispatch to our studio via the coordinated carrier.
Exchange, replacement, or refund processing completes within 5 days of receiving the returned product.
Once a refund is approved, the amount will be credited to the original payment method within 7-10 working days.
Returns are accepted within 7 business days of delivery. For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement or exchange item will be delivered within 6 working days thereafter.
For return, refund, or exchange requests, contact us at: